Privacy Policy.

Privacy Policy

Last updated: 16 May 2026

This privacy policy explains how Gain Green Gardens collects, uses and protects personal information when you contact us, use this website, request a quote or book gardening services.

1. Who we are

Gain Green Gardens is a family-run gardening service based in Ipswich, Suffolk.

• Phone: 07835 897102
• Email: esdaille77@yahoo.com

2. Personal information we may collect

We may collect and use the following information when you contact us or book a service:

• Your name
• Your phone number
• Your email address
• Your address or general service location
• Details about the gardening work you ask us to quote for or complete
• Messages, texts, emails or call details you send to us
• Before-and-after photos of work, where relevant and appropriate

3. How we use your information

We use personal information to:

• Respond to enquiries
• Arrange free visits or quotes
• Provide gardening and outdoor services
• Send updates about bookings, quotes, invoices or appointments
• Keep basic records for business, tax and accounting purposes
• Deal with questions, complaints or follow-up requests
• Show examples of our work, where photos are suitable and permission has not been withdrawn

4. Our lawful basis for using your information

We usually use your information because it is needed to respond to your enquiry, provide a quote, carry out agreed services or keep business records. In some cases, we may rely on legitimate interests, such as running and improving the business, keeping records and showing examples of completed work.

Where we rely on consent, such as for optional use of identifiable photos or certain marketing activity, you can withdraw that consent at any time.

5. Website, cookies and third-party services

This website may load fonts or other resources from third-party providers such as Google Fonts. When this happens, technical information such as your IP address may be processed by that third party to deliver the website resource.

This website does not currently use an online contact form, customer account area or payment system. If analytics, advertising pixels, booking systems or forms are added later, this policy should be updated to explain those tools.

6. Sharing your information

We do not sell your personal information. We may share information only where necessary, for example with:

• Service providers who help us run the business, such as email, phone, website hosting or accounting providers
• Waste disposal, specialist contractors or trusted trades where needed for your job
• Professional advisers, insurers or legal advisers if required
• Authorities where we are legally required to do so

7. How long we keep information

We only keep personal information for as long as reasonably needed. Enquiry information may be kept for follow-up and customer service purposes. Booking, invoice and payment records may be kept for accounting, tax and legal reasons.

8. How we protect your information

We take reasonable steps to keep your personal information safe and to prevent unauthorised access, loss or misuse. However, no email, text message or website transmission can be guaranteed to be completely secure.

9. Your privacy rights

Depending on the situation, you may have rights to access, correct, delete, restrict or object to the use of your personal information. You may also have the right to data portability and the right to withdraw consent where consent is the lawful basis.

To make a privacy request, contact us using the details on this page.

10. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to help. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator.

11. Updates to this policy

We may update this privacy policy from time to time. The latest version will be available on this page.